Terms and Conditions

1. Full payment is required at the time of booking. Our services are non-transferable.
2. We strive to ensure that the information and prices published on our website are accurate. However, we reserve the right to correct prices and other details if any changes or errors occur.
3. Before confirming your booking, you must verify the latest prices and all other details of the course or other services you wish to book.
4. All courses are offered based on our teaching capacity, and we reserve the right of final confirmation.

Once a booking is confirmed, no changes can be accepted, including but not limited to changes in lesson content, participants, and lesson times.

Peak season

Once a peak-season lesson is booked, no refund will be issued for cancellation.

The division between peak and regular season follows the school’s most recently published price list.

Regular season

Other special circumstances

1. Resort closure: If Niseko United officially announces that the resort is closed, affected lessons will be refunded in full.
2. Resort not closed: Where a lesson is cancelled only because of poor weather or partial lift closures, no refund will be issued.
3. Client injury: If a client is injured in an accident before the lesson starts and provides medical proof, we can help postpone the lesson within the same season or carry it over to the following season; no refund will be issued.

Refund method: Refunds can only be returned to the original payment method, with the necessary bank or payment platform handling fee (5%–10%) deducted.

1. Break time and equipment rental time are counted as part of the lesson time. Full-day lessons include a one-hour lunch break.
2. The lesson price does not include ski passes, lift tickets, or ski equipment; clients must supply their own.
3. Clients must arrive at the designated meeting point at the agreed time, fully dressed and with a lift ticket purchased. We are not responsible for any delay to the lesson caused by the lack of a valid lift ticket or by late arrival.

1. The minimum age is 4 years old for ski (two skis) lessons and 5 years old for snowboard lessons. One-to-one lessons are recommended for children under 7. We reserve the right to adjust arrangements according to the child’s condition.
2. Parents or guardians must provide emergency contact details.
3. If a child has any health issues or special needs, these must be disclosed in advance at the time of booking. Where a lack of prior disclosure means the child cannot take part safely, we reserve the right to refuse the lesson, and no refund will be issued.
4. Parents or guardians are responsible for ensuring that their child holds a valid lift ticket. Any part of the lesson missed for want of one is non-refundable, with no make-up time.
5. Parents or guardians agree that there is a certain level of risk involved in a child taking part in ski lessons, and accept the associated responsibility. We and our instructors will do our best to ensure safety, but are not responsible for accidents or injuries arising from the inherent risks of skiing itself.

1. Skiing carries risk and may result in injury or accident. Clients must wear appropriate equipment and safety protection, and comply with all safety requirements and instructions. We and our instructors are not responsible for accidents caused by leaving the group or by breaching the rules.
2. Clients must purchase valid insurance covering ski-related risks (including accidental injury, illness, luggage loss, and cancellation). We and our instructors accept no responsibility for any accident, incident, injury, or loss of or damage to personal belongings arising from the inherent risks of skiing.
3. Clients should ensure that they are physically fit to take part in skiing before booking. If a client is pregnant or has any other health condition, this must be disclosed to us at the time of booking or before the lesson begins. We accept no responsibility for any risk or consequence arising from a failure to disclose in advance.

1. During lessons, we and our instructors may take photographs or video of clients as a record of their learning, and may use them for our promotional or educational purposes (for example on our website, social media, presentations, or printed materials) to share highlights from the lesson.
2. If a client does not wish their photographs or video to be used, they need only tell us in writing or by email before the lesson begins, and we and our instructors will fully respect and follow that wish.

We are not liable where lessons are cancelled or changed because of weather, transport, natural disaster, government regulation, ski resort operations, or other force majeure events. Refunds and rescheduling will be handled in accordance with these terms.