Frequently asked questions

Pinnacle runs its own CSIA-focused exam preparation training, and separately hosts the official CSIA certification courses in the Niseko region of Japan.

The exam is assessed by CSIA, and the result depends on your performance on the day.

Spots are limited and confirmed only on a first-come, first-served basis with payment.

Please contact customer service directly if you need to register for a re-examination.

We work hard to avoid changes, but course dates are subject to change, and courses must meet a minimum number of candidates in order to operate. If a date changes or a course cannot run, we will notify enrolled candidates as early as possible and arrange either a postponement or a refund.

In the event of force majeure (such as the examiner being unable to attend the course due to visa issues, personal health reasons, etc.), we will promptly notify all enrolled students and arrange either postponement or a full refund. The organizer is not responsible for any additional costs incurred as a result of the force majeure event.

Included: exam registration and materials, course setup and operational costs, service and venue usage fees (excluding lift tickets). Excluded: lift passes, accommodation and meals, transportation, accident insurance (must be purchased separately), equipment rental and gear costs, all other personal expenses, and anything not mentioned above.

More than 14 days before the class start date, the enrollment is transferable to another individual but non-refundable. Within 14 days of the class start date, the enrollment is non-transferable and non-refundable. Transfer or resale of a spot at an increased price is prohibited.

Participants must be at least 14 years old on the first day of the course. Those under 14 are encouraged to enroll in private ski lessons [Learn more about private lessons].

Download and read through the CSIA Candidate Guide (Level 1 / Level 2 / Level 3) to familiarise yourself with the course and exam content. You can also book a preparation clinic or private sessions, or contact us and we will put together a preparation plan for you.

For additional notes, please refer to the private lessons page. Please review the [Terms and Conditions] before reserving your spot. By completing the payment, the participant agrees to all terms and conditions.

Yes, but you need to apply for an assessment in advance. Email CSIA head office in English at national@snowpro.com to request an Equivalency assessment, which grants you Affiliate Member status. State what you need in the email and attach your existing certificates and contact details. Processing takes about 10 to 15 working days, so make sure you apply well before the registration deadline.

CSIA membership runs from 1 October to 30 September the following year. To renew, log in to the CSIA members’ area and renew there.