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Frequently asked questions

Fees, cancellation and rescheduling rules differ by product. Pick the one you are asking about — this page only shows answers that apply to it.

What do you need help with?
Private LessonsCSIA Certification
CSIA Certification (all)CSIA Level 1CSIA Level 2CSIA Level 3
Showing：CSIA Level 1View CSIA courses →

CSIA Certification — shared

These apply across CSIA Certification.

Is Pinnacle’s training the same thing as the official CSIA certification course?
Pinnacle runs its own CSIA-focused exam preparation training, and separately hosts the official CSIA certification courses in the Niseko region of Japan.
Does the training guarantee a pass?
The exam is assessed by CSIA, and the result depends on your performance on the day.
How do I prepare for the CSIA exam? Is there official material I can study?
Download and read through the CSIA Candidate Guide (Level 1 / Level 2 / Level 3) to familiarise yourself with the course and exam content. You can also book a preparation clinic or private sessions, or contact us and we will put together a preparation plan for you.
Pre-exam training information
For additional notes, please refer to the private lessons page. Please review the [Terms and Conditions] before reserving your spot. By completing the payment, the participant agrees to all terms and conditions.
Often viewed together
CSIA Level 1 Preparation Clinic